MBV Frequently Asked Questions
WHAT ARE YOUR PROCESSING TIME/SHIPPING TIME?
Depending on a number of factors, standard domestic and international orders may take up to 3-10 business days depending on the carrier. Business days do not include Saturdays, Sundays, or US Holidays. When your order has been shipped, you will receive an email with tracking information. You may track your package via our website.
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: We currently ship using various carriers. For our shipping rates, Free shipping on all domestic orders of 75.00 or more. All other orders will have shipping calculated at checkout based on the weight of the order and the address it is being delivered to. MBV does not offer expedited shipping on free shipping.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout.
Q: HOW DO I TRACK MY ORDER?
A: Once your order is processed you will receive your tracking number via email or text depending on the contact method that was entered at checkout.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All swimwear, bodysuits, undergarments, certain accessories such as (earrings, hats etc..) and clearance items are final sale. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code, please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
A: Please contact the shipping provider. If after contacting the shipping provider you still need assistance regarding locating your order, feel free to contact us at support@myboutiquevibes.com and one of our representatives will be happy to assist you.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order a confirmation email with the details of your order will be sent to you. When your order is complete, you will be transferred to a confirmation page containing your order number. If you have any additional questions feel free to contact our support team at support@myboutiquevibes.com
Q: I'VE JUST PLACED MY ORDER; CAN I CANCEL IT?
A: Please send us an email within 24 hrs. if you would like to cancel your order. Please note that we cannot cancel an order once an order has been shipped.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please click here for steps on how to easily process your return or exchange.
* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed.
Q: HAVE YOU RECEIVED MY RETURN ITEMS. HOW LONG DOES IT TAKE TO RECEIVE MY REFUND OR STORE CREDIT?
A: Please allow MBV 5-7 business days from the day we receive the returned package to process.
If there was a refund processed, you will see it back onto your original form of payment within 2-3 business days, but times may vary depending on each bank.
Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at support@myboutiquevibes.com and we will be happy to assist you. We do not accept returns of items that are not in their original state.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us within 3 days and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damage that occur after wearing or washing the item.
*Please note that FAQ does not review our policies in its entirety. For more information, please visit us online at www.myboutiquevibes.com and review our full policies.
